SaaS Client Success & Implementation Lead

TAIDII PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TAIDII PTE. LTD. in Singapore is seeking a proactive Client Success Manager (SaaS/Project Management) to be the primary contact for our clients, guiding them from implementation and training through daily use and ongoing support.

You will coordinate across Product, Tech, Sales and Operations to ensure smooth onboarding, timely go-lives, and sustained adoption, with a focus on renewals and account growth.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems or related field.
• 1–3 years in Client Success or related roles.
• SaaS, software, IT solutions, or technology company experience is a plus.
• Strong understanding of software systems and quick learning of new apps.
• Structured troubleshooting and clear communication to clients and internal teams.
• Proficient project management skills (planning, timelines, stakeholder management).
• Experience with software implementation and client onboarding.
• Ability to manage multiple client projects concurrently and maintain timelines.
• Strong written and spoken English.
• Willingness to conduct online and face-to-face client meetings in Singapore.

Responsibilities

• Manage and support assigned client accounts, building strong and long-term client relationships.
• Act as the main point of contact for clients and respond promptly to enquiries via email, WhatsApp, phone, online meetings, and onsite meetings.
• Understand client issues, perform initial troubleshooting, and provide clear solutions.
• Escalate technical or product issues and follow through until resolution.
• Coordinate and support new client onboarding, system implementation, testing, and go-live activities.
• Manage client implementation projects from initiation to completion, including planning and risk management.
• Coordinate stakeholders and ensure project progress is communicated clearly.
• Identify risks, delays, dependencies, or resource constraints and resolve them with internal teams and clients.
• Conduct product demonstrations, user training, and guidance on system usage.
• Gather and document client requirements and feedback.
• Work with Product, Tech, Sales, and Operations to align on client needs.
• Track tasks, timelines, and deliverables for smooth implementation and communication.
• Monitor client satisfaction, system adoption, and potential service risks.
• Identify opportunities to improve client usage and support account retention and growth.
• Prepare quotations and assist with renewals and related documentation.
• Maintain records of communications, issues, resolutions, and progress.
• Ensure service standards and commitments are met.

Skills

Client management

Project management

SaaS experience

Troubleshooting

Communication

Organization

Problem solving

English proficiency

Onsite meetings

Education

Information Technology, Computer Science, Information Systems, Business Information Systems

Job description

TAIDII PTE. LTD. in Singapore is seeking a proactive Client Success Manager (SaaS/Project Management) to be the primary contact for our clients, guiding them from implementation and training through daily use and ongoing support.

You will coordinate across Product, Tech, Sales and Operations to ensure smooth onboarding, timely go-lives, and sustained adoption, with a focus on renewals and account growth.