Enterprise Client Success Manager – SEA Growth

Judobi; Singapore; On-site; SGD 80,000 - 140,000; Full time

Job summary

Judobi is seeking a strategic, client-facing Account Manager to own a portfolio of enterprise clients across SEA and drive sustainable revenue growth through exceptional account management and client success.

You’ll partner with the sales team to identify expansion opportunities, deliver measurable value, and scale the business in a fast-growing market while building long-term, data-driven partnerships across diverse industries.

Qualifications

• 3–5 years in a customer-facing role (Account Management, Customer Success, Client Services, or equivalent).
• Demonstrable track record in building and expanding client portfolios with measurable revenue growth.
• Experience working with enterprise clients across diverse industries or syndicated research products.

Responsibilities

• Own a defined client portfolio across SEA, with responsibility for retention, expansion, and revenue impact.
• Identify and develop upsell and cross-sell opportunities by mapping client data needs to platform capabilities.
• Collaborate with Sales Managers to convert strategic opportunities into measurable outcomes.
• Maintain detailed activity records and provide regular portfolio reporting.
• Serve as the trusted voice of the client internally—gathering feedback, identifying friction points, and escalating opportunities to cross-functional teams.
• Nurture relationships throughout the subscription lifecycle by delivering outstanding client experience.
• Develop a deep understanding of each client's business goals, market position, and decision-making processes.
• Proactively demonstrate the ongoing value and ROI of their subscription.
• Work closely with product, customer insights, and other cross-functional teams on engagement activities and client retention initiatives.
• Synthesize client feedback and market observations to inform product and service improvements.

Skills

Client success

Account management

Relationship building

Enterprise clients

Organised

Multi-tasking

Team collaboration

Growth mindset

Job description

Judobi is seeking a strategic, client-facing Account Manager to own a portfolio of enterprise clients across SEA and drive sustainable revenue growth through exceptional account management and client success.

You’ll partner with the sales team to identify expansion opportunities, deliver measurable value, and scale the business in a fast-growing market while building long-term, data-driven partnerships across diverse industries.