Customer Success Architect

INFO-TECH SYSTEMS LTD.

Singapore

On-site

SGD 48,000 - 75,000

Full time

14 days+

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Job summary

INFO-TECH SYSTEMS LTD. in Singapore is seeking a Customer Success Specialist to ensure clients derive maximum value from our HRMS and accounting software. You will be the main contact for assigned clients and drive adoption, satisfaction, and retention.

You will collaborate with sales and support teams, monitor usage metrics, and translate client feedback into product improvements. A degree in business or IT and SaaS customer-facing experience are preferred.

Qualifications

Bachelor's degree in Business Administration, IT, or related field advantageous.
Proven experience in a customer-facing SaaS/tech role.
Strong knowledge of HRMS and/or accounting software is advantageous.
Excellent communication and interpersonal skills.

Responsibilities

Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on HRMS and accounting software.
Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.