Engineer, Network Operation

StarHub; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Singapore seeks a Network Operations role focused on 24/7 surveillance and fault management for network infrastructure. The position requires strong technical skills, including knowledge of routing protocols and networking technology, and the ability to work rotating shifts. Candidates with NOC experience and those holding a CISCO CCNA certification are preferred. Fresh graduates are also encouraged to apply.

Qualifications

• Candidate with Network Operations Center (NOC) experience preferred.
• Fresh graduates with good communication and analytical skills welcome.
• Ability to perform rotating shifts required.

Responsibilities

• Support the 24 by 7 surveillance function of network infrastructure.
• Provide fault management and technical support to meet SLA.
• Perform shifts in Network Operation Centre for network surveillance.
• Monitor and manage network and services proactively.
• Coordinate network changes and handle connectivity issues.

Skills

Proficient in various routing protocols

Good working knowledge of TCP/IP

Networking technology proficiency

Python and other scripting languages

CISCO CCNA certification

Education

Diploma / Degree in Computer Engineering

Job description

Job Requirements Note

Note : This role is based in Petaling Jaya, Malaysia

Qualifications

• Diploma / Degree in Computer Engineering, Computer Studies, Information Technology or related discipline

Technical Skills

• Proficient in various routing protocols and networking technology
• Good working knowledge of TCP / IP, Internet Routing & Switching Protocols (such as MPLS, BGP, IS-IS, OSPF, HSRP, STP, RTP), and DNS, DHCP, VPN, PPPOE, SNMP

Experience

• Candidate with Network Operations Center (NOC) experience, CISCO CCNA certification preferred
• Python and / or other scripting languages are added advantage
• Fresh graduates with positive attitude and good communication and analytical skills are welcome to apply too

Interpersonal

• Able to perform rotating shifts
• Excellent analytical and problem solving skills to ensure quick problem resolution
• Strong communication skills and able to converse effectively with people of all levels
• Strong team player with initiative and ability to work in a fast-paced and time constraint environment

Job Description

The primary focus of the role is to support the 24 by 7 surveillance function of StarHub’s services, network infrastructure and devices, to provide round-the-clock fault management & technical support to meet the Service Level Agreement (SLA).

MAJOR DUTIES AND RESPONSIBILITIES

• Perform shifts in Network Operation Centre (24 by 7) to provide StarHub’s network surveillance and fault management support for various network elements and related services
• Provide adequate and proactive monitoring to our network and services
• Provide effective and timely problem management including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution.
• Coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network
• Liaise with key stakeholders across local & international segments to manage and resolve connectivity issues