L2 IT Support Specialist — End-User & Onboarding Expert

Sopra Steria; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Sopra Steria in Singapore seeks an experienced L2 IT Support specialist to assist a client in the Aerospace sector. You will provide second‑line helpdesk support, diagnose hardware, software, OS, and connectivity issues, and document resolutions in our knowledge base.

You will manage user accounts, perform routine ITSM tasks, and support deployments, mobile devices, and printing solutions while ensuring compliance with security standards.

Qualifications

• Minimum three years of IT support experience.
• Experience with enterprise users and end-user computing services.
• Experience working within structured IT service-management processes.
• Experience with device-deployment and onboarding activities.

Responsibilities

• Provide Level 2 support for incidents and service requests escalated by Level 1 teams.
• Diagnose and resolve hardware, software, operating-system and connectivity issues.
• Document, categorise, update and close tickets accurately and keep users informed.
• Install, configure and troubleshoot standard software packages; support printing and devices.
• Assist with software deployments and onboarding campaigns.
• Verify that assets comply with corporate standards and security requirements.
• Execute routine user-administration activities; create/modify/deactivate accounts.
• Investigate recurring incidents and contribute to root-cause analysis.

Skills

End-user support

Windows 10/11

Microsoft 365

Teams

Outlook

SharePoint

OneDrive

SCCM/MECM

Mobile support

Active Directory

ITSM tools

ServiceNow

Networking fundamentals

VPN

Printing support

Education

Associate degree in IT

Diploma in IT

Bachelor's degree in IT

Tools

ServiceNow

Remote-support tools

Asset-management solutions

Knowledge bases

SCCM/MECM

Job description

Sopra Steria in Singapore seeks an experienced L2 IT Support specialist to assist a client in the Aerospace sector. You will provide second‑line helpdesk support, diagnose hardware, software, OS, and connectivity issues, and document resolutions in our knowledge base.

You will manage user accounts, perform routine ITSM tasks, and support deployments, mobile devices, and printing solutions while ensuring compliance with security standards.