Desktop Support & IT Services Analyst

StarHub; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

StarHub is looking for a Technical Support Analyst based in Singapore to manage Desktop Support services. Responsibilities include coordinating service delivery, providing support for users, and maintaining asset inventories. The ideal candidate has a Diploma in Information Technology, 2-3 years of IT outsourcing experience, and a strong focus on customer service. This role requires effective problem-solving skills and the ability to work proactively. Join us to ensure the best support for our users and contribute to our IT services delivery.

Qualifications

• NITEC/HIGHER NITEC/Diploma in IT or relevant disciplines.
• 2-3 years IT outsourcing experience.
• Strong customer service focus and proactive issue resolution.

Responsibilities

• Coordinate and manage the Desktop Support service.
• Provide onsite and remote assistance for desktop support.
• Maintain Asset Inventory and perform installations and configurations.

Skills

Call Management

Ticket Management

Escalation Management

Customer Service

Problem Solving

Education

NITEC/HIGHER NITEC/Diploma in Information Technology

Tools

Mobile Device Management (Intune/Workspace ONE UEM)

Job description

StarHub is looking for a Technical Support Analyst based in Singapore to manage Desktop Support services. Responsibilities include coordinating service delivery, providing support for users, and maintaining asset inventories. The ideal candidate has a Diploma in Information Technology, 2-3 years of IT outsourcing experience, and a strong focus on customer service. This role requires effective problem-solving skills and the ability to work proactively. Join us to ensure the best support for our users and contribute to our IT services delivery.