End-User IT Support Specialist (Desktop & AV)

Seagate Technology; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Seagate Technology in Singapore is seeking an Analyst II, Desktop Support, to provide hands-on and remote technical assistance so employees have the tools they need to work effectively.

You'll troubleshoot hardware, software, OS, and network issues; manage incidents through ITSM; support AV and video conferencing systems; and collaborate with regional and global IT teams to maintain a reliable digital workplace.

Qualifications

• Bachelor's degree in IT or CS with at least 1 year of relevant experience.
• Experience supporting desktops, laptops, mobile devices, and network connectivity in an enterprise.
• Proficiency with Microsoft 365 (Teams, SharePoint, OneDrive) and AV/VC systems.
• Exposure to AI-enabled tools or automation in IT support is a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, OS, network, and peripheral issues.
• Manage incidents and service requests using ITSM platforms with proper documentation.
• Support AV and video conferencing systems and coordinate meeting rooms.
• Conduct meeting room readiness checks and preventive maintenance for reliable user experience.
• Collaborate with local, regional, and global IT teams to resolve issues efficiently.

Skills

Desktop support

Customer service

Microsoft 365

AV/VC systems

Analytical problem-solving

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

ITSM platforms

Job description

Seagate Technology in Singapore is seeking an Analyst II, Desktop Support, to provide hands-on and remote technical assistance so employees have the tools they need to work effectively.

You'll troubleshoot hardware, software, OS, and network issues; manage incidents through ITSM; support AV and video conferencing systems; and collaborate with regional and global IT teams to maintain a reliable digital workplace.