End-User IT Support Engineer – Windows, Teams & AV

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 45,000 - 76,000; Full time

Job summary

GMP Technologies (S) Pte Ltd in Singapore is seeking an IT Support Specialist to deliver end-user support for desktops, mobile devices, and video conferencing, and to provide Level 2 troubleshooting for banking applications. You will refresh laptops/desktops, manage IMAC requests, and ensure timely resolution within SLAs while maintaining asset records and leveraging ServiceNow for incident tracking.

Collaboration with engineers and managers will ensure clear updates and effective problem

Qualifications

• Diploma or equivalent qualification in Information Technology, Computer Science, or related discipline.
• Minimum 2 years of IT support experience, preferably for 100+ users in an MNC or banking environment.
• ITIL certification is preferred.
• Strong customer service and communication skills required.

Responsibilities

• Provide technical assistance and end-user support for desktop, mobile devices, and video conferencing-related issues and requests.
• Provide Level 2 troubleshooting and resolution support for banking applications and end-user systems.
• Perform laptop and desktop refreshes, IMAC service requests, and ensure timely completion within defined SLAs.
• Maintain accurate asset records and perform IT asset tracking and reconciliation.
• Troubleshoot and resolve software and hardware incidents, including Windows OS, Microsoft 365, Microsoft Outlook, Microsoft Teams, and third‑party applications.
• Conduct daily health checks and provide technical support for meeting room and audio/video conferencing systems.
• Review, prioritize, pick up, and update incidents and service requests through ServiceNow.
• Proactively identify and communicate business and technical challenges, providing appropriate recommendations and feedback.
• Collaborate effectively with engineers, clients, and managers to ensure clear communication and timely updates on ticket status and issue resolution.
• Maintain professional communication with stakeholders and ensure users are kept informed throughout the incident lifecycle.
• Attend and actively participate in team meetings, technical training, development sessions, and other relevant meetings as required.

Skills

Customer service

Communication skills

Ticketing/tracking

Team player

Fast learner

Analytical thinking

Problem solving

Education

Diploma in Information Technology

Tools

ServiceNow

Windows 11

Microsoft 365

Azure

Active Directory

Windows Server

DHCP

DNS

Job description

GMP Technologies (S) Pte Ltd in Singapore is seeking an IT Support Specialist to deliver end-user support for desktops, mobile devices, and video conferencing, and to provide Level 2 troubleshooting for banking applications. You will refresh laptops/desktops, manage IMAC requests, and ensure timely resolution within SLAs while maintaining asset records and leveraging ServiceNow for incident tracking.

Collaboration with engineers and managers will ensure clear updates and effective problem