Analyst, (IT End User Services)

Seagate Technology; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Seagate Technology in Singapore is seeking an Analyst II, Desktop Support, to provide hands-on and remote technical assistance so employees have the tools they need to work effectively.

You'll troubleshoot hardware, software, OS, and network issues; manage incidents through ITSM; support AV and video conferencing systems; and collaborate with regional and global IT teams to maintain a reliable digital workplace.

Qualifications

• Bachelor's degree in IT or CS with at least 1 year of relevant experience.
• Experience supporting desktops, laptops, mobile devices, and network connectivity in an enterprise.
• Proficiency with Microsoft 365 (Teams, SharePoint, OneDrive) and AV/VC systems.
• Exposure to AI-enabled tools or automation in IT support is a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, OS, network, and peripheral issues.
• Manage incidents and service requests using ITSM platforms with proper documentation.
• Support AV and video conferencing systems and coordinate meeting rooms.
• Conduct meeting room readiness checks and preventive maintenance for reliable user experience.
• Collaborate with local, regional, and global IT teams to resolve issues efficiently.

Skills

Desktop support

Customer service

Microsoft 365

AV/VC systems

Analytical problem-solving

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

ITSM platforms

Job description

About Our Group

Join our IT End User Services team and help create a seamless, secure, and productive digital workplace experience for employees across the organization.

About Our Group

Join our IT End User Services team and help create a seamless, secure, and productive digital workplace experience for employees across the organization.

Our team provides frontline IT support for end-user devices, collaboration tools, meeting room technologies, and employee onboarding. We focus on delivering reliable technology services, supporting business operations, and continuously improving the way employees connect, collaborate, and work.

About The Role - You Will

As an Analyst II, Desktop Support, you will provide hands‑on and remote technical support to ensure employees have the tools and technology they need to be successful.

• Troubleshoot and resolve hardware, software, operating system, network, desktop, laptop, mobile device, and peripheral issues.
• Manage incidents and service requests through ITSM platforms while maintaining accurate documentation and support records.
• Support and maintain audio‑visual (AV) and video conferencing solutions, including meeting rooms and collaboration spaces.
• Conduct meeting room readiness checks, equipment audits, and preventive maintenance to ensure a reliable user experience.
• Provide technical support for site events, town halls, employee engagement sessions, and business meetings.
• Deliver high‑quality customer support while collaborating with local, regional, and global IT teams to resolve issues efficiently.

About You

• Strong customer service mindset with excellent interpersonal skills.
• Effective verbal and written communication skills.
• Analytical and detail‑oriented with strong problem‑solving abilities.
• Able to manage multiple priorities in a fast‑paced environment.
• Collaborative team player who works effectively across diverse teams.
• Committed to IT security, compliance, and responsible technology practices.

Your Experience Includes

• Bachelor's Degree in Information Technology, Computer Science, or a related discipline with at least 1 year of relevant experience.
• Experience supporting desktops, laptops, mobile devices, operating systems, software applications, and network connectivity in an enterprise environment.
• Experience with Microsoft 365 technologies, including Teams, SharePoint, and OneDrive.
• Knowledge of audio‑visual systems, video conferencing platforms, meeting room technologies, or collaboration spaces.
• Exposure to AI‑enabled tools, automation, or digital productivity solutions to enhance IT support and user experience.

Location

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass transportation to work. Here at work, you can enjoy breakfast, lunch, dinner, and snacks at our onsite canteen and coffee shop. We offer a range of facilities including an in‑house gym and dance studio, as well as after‑work badminton and table tennis competitions. On‑site celebrations and community volunteer opportunities also abound.

Location

Woodlands, Singapore, W2

Travel

None