End-User IT Support Engineer — Windows & MS 365 Pro

FRANK RECRUITMENT GROUP PRIVATE LTD.; Singapore; Presencial; SGD 48.000 - 72.000; Jornada completa

Descripción de la vacante

FRANK Recruitment Group Private Ltd. seeks an IT Support Engineer (End-User) in Singapore to oversee daily end-user support, endpoint administration and IT operations, ensuring smooth technology services across the organisation.

The role requires 3+ years in IT desktop support, experience with Microsoft 365, and willingness to travel weekly to an industrial site, with after-hours support as needed.

Formación

• 3+ years of hands-on IT desktop support or end-user computing.
• At least 1 year of experience administering Microsoft 365 environments.
• Familiarity with endpoint management solutions, with ManageEngine Endpoint Central a plus.
• Strong troubleshooting and analytical skills with the ability to work independently.
• Good communication and collaboration across teams.

Responsabilidades

• Manage IT helpdesk operations, incidents, service requests and troubleshooting for end-user devices and apps.
• Provide desktop support for laptops, desktops, printers, mobile devices and MS-based apps, including onboarding/offboarding.
• Administer user accounts, email services, access permissions, printing, and Windows system imaging and updates.
• Oversee IT asset inventory, meeting room tech, AV equipment and coordinate with external vendors for maintenance.
• Prepare operational reports, participate in after-hours rotations and other IT duties as required.

Conocimientos

IT support

Microsoft 365 administration

Endpoint management

Troubleshooting

Communication

Herramientas

ManageEngine Endpoint Central

Descripción del empleo

FRANK Recruitment Group Private Ltd. seeks an IT Support Engineer (End-User) in Singapore to oversee daily end-user support, endpoint administration and IT operations, ensuring smooth technology services across the organisation.

The role requires 3+ years in IT desktop support, experience with Microsoft 365, and willingness to travel weekly to an industrial site, with after-hours support as needed.