End-User IT Engineer: Platform Support & Troubleshooting

NCS Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking an IT support specialist to manage end-user support and client platforms, ensuring stable and efficient IT operations across the organisation. You will handle incidents, service requests, and platform upgrades, delivering timely resolutions and regular status updates to stakeholders.

The role requires strong communication, desktop troubleshooting, and experience in enterprise Windows and macOS environments, with familiarity of iOS/Android devices and routine asset management.

Qualifications

• Desktop troubleshooting skills.
• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills.
• Experience in enterprise desktop support for Windows OS and macOS.
• Experience with Microsoft Office Suite and cloning tools; antivirus/malware software is a plus.
• Diploma/Degree in IT-related discipline.
• Preferably 1+ years in Technology Administration.

Responsibilities

• Provide end-user support and manage client platforms for stable IT operations.
• Handle incident and service request management with timely resolutions.
• Troubleshoot and resolve platform-related issues and provide status updates.
• Monitor SLAs and maintain system configurations and reports.
• Assist in client platform implementation and upgrade projects.
• Coordinate with vendors for hardware replacement and issue resolution.
• Perform IT asset management and user account administration.
• Support local server administration for software distribution and patch management.
• Contribute to action plans to address service gaps and improve outcomes.

Skills

Desktop troubleshooting

iOS devices

Android devices

Communication skills

Windows OS

MAC OS

MS Office Suite

Technology administration experience

Education

Diploma/Degree in IT-related discipline

Tools

Cloning Tools

Antivirus/Malware software

Job description

NCS is seeking an IT support specialist to manage end-user support and client platforms, ensuring stable and efficient IT operations across the organisation. You will handle incidents, service requests, and platform upgrades, delivering timely resolutions and regular status updates to stakeholders.

The role requires strong communication, desktop troubleshooting, and experience in enterprise Windows and macOS environments, with familiarity of iOS/Android devices and routine asset management.