End-User Desktop Support Engineer

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

Telistar Solutions PTE. LTD. in Singapore seeks an IT support technician to install, configure, and troubleshoot desktop OSs, apps, peripherals, and mobile devices to ensure smooth operations.

You will also manage IT equipment procurement, asset updates, and coordinate delivery and installation of PCs and printers across locations. The role requires NITEC in Information Technology, knowledge of MS Office tools, AD and SCCM basics, diverse IT experience, and strong customer service skills.

Qualifications

• NITEC or Higher NITEC in Information Technology or equivalent.
• Knowledge of MS Office tools installation, troubleshooting, and printer support.
• Basic understanding of Active Directory and SCCM.
• Experience supporting diverse technologies and IT services in the field.
• Strong troubleshooting skills on Windows operating systems.
• Excellent customer service and interpersonal skills.

Responsibilities

• Install and configure operating systems and in-house applications to meet user requirements
• Set up and configure accessories, peripherals, and mobile devices for end users
• Troubleshoot and resolve desktop incidents to minimize downtime and maintain productivity
• Diagnose and fix printer issues at users’ desktops to ensure continuous printing capability
• Perform OS and antivirus patching on workstations that cannot be updated via server push-downs
• Provide technical information and knowledge support to users and team members
• Procure IT desktop and laptop equipment and maintain accurate asset records
• Manage delivery, relocation, and installation of PCs and printers across locations

Skills

MS Office troubleshooting

Windows troubleshooting

Customer service

Education

NITEC or Higher NITEC in Information Technology or equivalent

Tools

Active Directory

SCCM

Job description

Telistar Solutions PTE. LTD. in Singapore seeks an IT support technician to install, configure, and troubleshoot desktop OSs, apps, peripherals, and mobile devices to ensure smooth operations.

You will also manage IT equipment procurement, asset updates, and coordinate delivery and installation of PCs and printers across locations. The role requires NITEC in Information Technology, knowledge of MS Office tools, AD and SCCM basics, diverse IT experience, and strong customer service skills.