Desktop Support Specialist — End-User IT & Troubleshooting

QUESS SINGAPORE; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

QUESS SINGAPORE is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and related IT hardware and software. The role involves assisting end users in a professional environment, both on-site and remotely.

The ideal candidate has 1–3 years of desktop support experience with strong Windows OS and Office knowledge, basic networking, and familiarity with ticketing systems. Excellent communication and the ability to work independently are essential.

Qualifications

• 1–3 years of desktop support experience.
• Strong Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi‑Fi, IP addressing).
• Experience in end‑user support, including remote assistance tools.
• Good communication and problem‑solving skills.
• Ability to work independently and manage time effectively.
• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain SLAs.
• Educate and guide users on best practices and preventive maintenance.

Skills

Windows OS knowledge

End-user support

Communication skills

Time management

Problem solving

Independent work

Tools

ServiceNow

Jira

Zendesk

Remote desktop tools

Job description

QUESS SINGAPORE is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and related IT hardware and software. The role involves assisting end users in a professional environment, both on-site and remotely.

The ideal candidate has 1–3 years of desktop support experience with strong Windows OS and Office knowledge, basic networking, and familiarity with ticketing systems. Excellent communication and the ability to work independently are essential.