End-to-End Customer Experience Architect

CROWN WORLDWIDE PTE LTD; Singapore; Vor Ort; SGD 42.000 - 65.000; Vollzeit

Zusammenfassung

Crown Worldwide PTE LTD is seeking a Customer Experience Executive in Singapore. You will own the customer journey from onboarding through service completion and post-service follow-up, while proactively identifying needs and improving processes across operations, sales and other teams.

You will gather feedback via surveys and conversations, translate insights into actions, and act as the voice of the customer internally to enhance satisfaction and loyalty.

Qualifikationen

• Diploma or degree in business, CX, marketing, hospitality, logistics, or related field.
• Minimum 2–3 years experience in customer experience, customer success, or a customer-facing role.
• Experience improving end-to-end customer journeys is advantageous.
• Strong knowledge of CRM tools and data-driven insights.
• Familiarity with automation or digital CX tools is helpful.

Aufgaben

• Own the customer experience across onboarding, delivery, completion and follow-up.
• Identify needs, expectations and moments shaping overall experience.
• Proactively engage customers at critical journey stages.
• Spot pain points and work with teams to close gaps.
• Ensure consistent experience across Crown teams and touchpoints.
• Translate feedback into actionable internal improvements.

Kenntnisse

Customer Experience Mindset

Proactive & Curious

Communication & Relationship Building

Problem Solving & Continuous Improving

Collaboration & Influence

Ausbildung

Diploma or Degree in Business, Customer Experience, Marketing, Hospitality, Logistics, supply chain

Tools

CRM

Power BI

Power Automate

Jobbeschreibung

Crown Worldwide PTE LTD is seeking a Customer Experience Executive in Singapore. You will own the customer journey from onboarding through service completion and post-service follow-up, while proactively identifying needs and improving processes across operations, sales and other teams.

You will gather feedback via surveys and conversations, translate insights into actions, and act as the voice of the customer internally to enhance satisfaction and loyalty.