Customer Experience Architect

CALL LADE LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CALL LADE LOGISTICS PRIVATE LIMITED is seeking a proactive specialist to enhance customer experience and streamline service processes in Singapore. The role focuses on analyzing feedback, mapping journeys, and implementing improvements across departments to boost satisfaction and retention.

You will design standards, monitor performance and drive initiatives that raise efficiency. A degree in a related field and solid communication skills are essential for success.

Qualifications

• Degree in Business, Marketing, Customer Experience or a related field.
• Relevant experience in customer service, customer experience or process improvement.
• Good analytical, communication and problem-solving skills.
• Able to work independently and coordinate with different stakeholders.

Responsibilities

• Review customer journeys and identify service gaps and improvement opportunities.
• Analyse customer feedback, complaints and service data.
• Design and improve customer service processes, workflows and touchpoints.
• Develop service standards and customer experience initiatives.
• Work with internal departments to implement service improvements.
• Monitor customer satisfaction and service performance.
• Recommend solutions to improve customer experience, efficiency and retention.

Skills

Customer Experience

Process Improvement

Data Analytics

Stakeholder Management

Education

Bachelor's degree in Business or related

Job description

CALL LADE LOGISTICS PRIVATE LIMITED is seeking a proactive specialist to enhance customer experience and streamline service processes in Singapore. The role focuses on analyzing feedback, mapping journeys, and implementing improvements across departments to boost satisfaction and retention.

You will design standards, monitor performance and drive initiatives that raise efficiency. A degree in a related field and solid communication skills are essential for success.