Customer Experience Designer: End-to-End Journeys

Mercedes-Benz Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Mercedes-Benz Singapore is seeking a dedicated CX professional to design and map customer journeys end-to-end, turning feedback into meaningful action and driving retention across touchpoints.

You will work with Voice of Customer data, journey insights, and experience metrics to uncover pain points and opportunities, then translate insights into concrete improvements that are customer-first across Sales, Customer Services, and beyond.

Qualifications

• Structured thinking to break down complex journeys into insights.
• Curiosity to ask why before solving.
• Ability to translate data into actions and stories.
• Ownership mindset and accountability for execution.

Responsibilities

• Design and map customer journeys end-to-end.
• Turn customer feedback into meaningful action.
• Work with VOC data, journey insights and metrics to identify pain points.

Skills

Structured thinking

Curiosity

Influence stakeholders

Data storytelling

Empathy

Education

University degree in Business/Marketing/Design

Tools

Salesforce (SFDC)

Salesforce Marketing Cloud (SFMC)

Power BI/Tableau

Job description

Mercedes-Benz Singapore is seeking a dedicated CX professional to design and map customer journeys end-to-end, turning feedback into meaningful action and driving retention across touchpoints.

You will work with Voice of Customer data, journey insights, and experience metrics to uncover pain points and opportunities, then translate insights into concrete improvements that are customer-first across Sales, Customer Services, and beyond.