Regional CX Strategy & Experience Lead

5G-Starlink Pte.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks a Manager Customer Experience to lead regional CX strategy across the customer journey, coordinating with Marketing, Business Development, Sales and After Sales to deliver best-in-class experiences.

You will define KPIs, drive improvements, manage a multicultural, travel-friendly team, and ensure timely resolution of customer concerns while leveraging insights and analytics.

Qualifications

• Bachelor's or Master's degree in business administration, management studies, or other relevant degrees.
• Very well-established project management and data analytical skills, and aptitude for technology and systems.
• Highly motivated team player with excellent communication and interpersonal skills.
• Fluency in written and spoken English as a minimum; additional regional language skills advantageous.
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region and Europe.

Responsibilities

• Drive the regional CX strategy and ensure cross-functional integration across the customer journey.
• Manage and develop the Customer Experience function with clear KPIs and continuous improvements.
• Collaborate with Marketing, BD, New Business Fields, Sales and After Sales to influence CX improvements.
• Define and support multichannel programs to convert, retain, and grow customers.
• Establish and maintain efficient customer service processes across channels for timely resolutions.
• Review industry best practices and use insights to identify opportunities for organization-wide improvement.

Skills

Project management

Data analysis

Communication

English fluency

Travel readiness

Education

Business administration / management

Job description

5G-Starlink Pte. in Singapore seeks a Manager Customer Experience to lead regional CX strategy across the customer journey, coordinating with Marketing, Business Development, Sales and After Sales to deliver best-in-class experiences.

You will define KPIs, drive improvements, manage a multicultural, travel-friendly team, and ensure timely resolution of customer concerns while leveraging insights and analytics.