Customer Experience & Accounts Lead

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 47,000; Full time

Benefits offered by this job

Sign-on bonus

Phone reimbursement

Transport allowance

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Management Manager based in Singapore to lead the customer service team and drive service excellence.

The role emphasizes coaching, pipeline management, and timely resolution of inquiries while aligning with SOPs and KPIs. You will collaborate with Business Development and other departments to ensure consistent, high-quality customer experiences and strong client relationships.

Qualifications

• Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in a Customer Service Supervisory role.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Skills

Leadership

Coaching & mentoring

Customer service

Team management

Reporting & analytics

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Business Administration/Management Studies or related field

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Management Manager based in Singapore to lead the customer service team and drive service excellence.

The role emphasizes coaching, pipeline management, and timely resolution of inquiries while aligning with SOPs and KPIs. You will collaborate with Business Development and other departments to ensure consistent, high-quality customer experiences and strong client relationships.