#EG Desktop Engineer (SSOE)

Ncs3; Singapore; Vor Ort; SGD 40.000 - 60.000; Vollzeit

Zusammenfassung

NCS is seeking an Operations Support Executive in End User Computing to provide end-user support, manage client platforms, and ensure stable IT operations in a dynamic enterprise environment.

The role involves handling incidents and service requests, troubleshooting, monitoring SLAs, asset management, and collaborating with vendors on hardware replacements and platform upgrades.

Qualifikationen

• Desktop troubleshooting skills.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Windows OS & Office, MAC OS, cloning tools and security software is a plus.

Aufgaben

• Provide end-user support and manage client platforms to ensure stable IT operations.
• Handle incidents and service requests for client platforms with timely resolutions.
• Troubleshoot and resolve platform-related issues with temporary or permanent solutions.
• Respond promptly to incidents, perform root-cause analysis, and update stakeholders.

Kenntnisse

Desktop troubleshooting

Communication skills

Interpersonal skills

Ausbildung

Diploma in IT-related discipline

Tools

Microsoft Windows OS

Microsoft Office Suite

Cloning Tools

MAC OS

Antivirus/Malware software

Jobbeschreibung

As an Operations Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

The ideal candidate should possess:

• Desktop troubleshooting skills
• Familiarity with the use of iOS and Android devices
• Good communication and interpersonal skills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Preferably with 1 or more years related experience in Technology Administration
• Diploma, in an IT-related discipline will be an advantage

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.