#EG Desktop Engineers (Singapore, Singapore)

wimatec MATTES GmbH; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Israelvcforum in Singapore is seeking a Desktop Engineer to provide desktop support as the first contact point for customers. Your key responsibilities include addressing a range of IT topics, ensuring compliance with software and operational standards, and assisting customers efficiently.

The ideal candidate will have at least 1 year of experience in Microsoft Windows 10 and Microsoft Office 365, along with relevant certifications like CompTIA A+. Strong communication skills and the ability to work under pressure are essential for this role.

Qualifications

• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
• Clear spoken and written English skills.
• Previous IT helpdesk and/or call center support experience preferred.
• Ability to prioritize effectively and work with a sense of urgency.

Responsibilities

• Perform desktop support services to users.
• Receive, prioritize, document, and resolve end user help requests.
• Perform imaging/re-imaging for user workstations.
• Conduct asset inventories.
• Update incident records and create work instructions as necessary.

Skills

Microsoft Windows 10

Microsoft Office 365

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Education

ITE/Diploma

Job description

Desktop Engineer

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• ITE/Diploma graduate with 1 year experience in desktop support
• Possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

All profiles are handled with highest level of confidentiality.