Education Receptionist #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced customer service professional to enhance customer satisfaction. Responsibilities include delivering high-quality service, identifying customer needs, and resolving problems effectively. The role requires strong communication skills and the ability to collaborate with multiple departments for seamless client experience. Interested candidates should send their resumes via email. Only shortlisted candidates will be contacted.

Qualifications

• Experience in customer-facing roles providing high-quality service.
• Ability to identify and assess customer needs.
• Strong problem-solving skills with effective follow-through.

Responsibilities

• Deliver professional service and maintain customer satisfaction.
• Take ownership of customer problems and resolve them within SLAs.
• Contribute to the continuous improvement of processes.

Job description

Job scope

Accountabilities, responsibilities and main duties:

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted