Education Center Customer Experience Specialist

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 40,000; Full time

Job summary

Search Avenue Pte Ltd is seeking a Customer Service Officer to support the day-to-day operations of our education centre, serving primary and secondary students. You will act as a friendly bridge among parents, students, teachers, and staff, ensuring clear communication and a positive experience for everyone who visits the centre.

You will handle class scheduling, respond to walk-ins, calls, and online inquiries with helpful course consultations, and assist with administrative tasks to ensure

Qualifications

• Strong interpersonal and communication abilities.
• Experience in customer service is welcome from other industries.
• Ability to coordinate with parents and teachers and to work independently or in a team.

Responsibilities

• Manage, coordinate, and facilitate class schedules for the centre.
• Handle walk-ins, calls, and online enquiries — provide course consultations to parents and students.
• Support day-to-day administrative operations to keep the centre running smoothly.

Skills

Interpersonal skills

Communication

Customer service

Prioritization

Education

GCE 'N' Level

Job description

Search Avenue Pte Ltd is seeking a Customer Service Officer to support the day-to-day operations of our education centre, serving primary and secondary students. You will act as a friendly bridge among parents, students, teachers, and staff, ensuring clear communication and a positive experience for everyone who visits the centre.

You will handle class scheduling, respond to walk-ins, calls, and online inquiries with helpful course consultations, and assist with administrative tasks to ensure