E‑Commerce Operations Specialist

World Farm Company (Private) Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

World Farm Company (Private) Limited is seeking an E-commerce Executive to oversee daily online orders, deliveries and returns across platforms like Shopee and Lazada. You will liaise with platform managers to meet deadlines and respond to customer queries in a timely, professional manner.

You will also support campaigns, manage monthly promotions, maintain inventory accuracy across channels, and assist in creating marketing banners. Strong communication and organisation are essential.

Qualifications

• Diploma or degree in Marketing, E-Commerce or related courses preferred.
• Strong organisational and time-management abilities.
• Excellent verbal and written communication and customer service mindset.
• Proficient with Microsoft Office suite and email platforms.

Responsibilities

• Process and coordinate daily online orders, deliveries and returns on e-commerce platforms.
• Ensure timely dispatch of parcels and liaise with platform/logistics managers as needed.
• Respond to customer queries promptly and professionally.
• Monitor customer reviews and respond to issues (late/damaged parcels, packaging, replacements).
• Participate in sales campaigns and manage monthly platform promotions to hit targets.
• Maintain accurate inventory across platforms and update SKUs as needed.
• Design marketing materials such as banners for sales campaigns.
• Prepare monthly revenue reports for accounts.

Skills

Organisational skills

Time management

Multi-tasking

Verbal & written communication

Customer service

Microsoft Office

Outlook

Self-driven

Cross-functional collaboration

Attention to detail

Education

Diploma/Degree in Marketing / E-Commerce

Tools

Microsoft Office

Outlook

Job description

World Farm Company (Private) Limited is seeking an E-commerce Executive to oversee daily online orders, deliveries and returns across platforms like Shopee and Lazada. You will liaise with platform managers to meet deadlines and respond to customer queries in a timely, professional manner.

You will also support campaigns, manage monthly promotions, maintain inventory accuracy across channels, and assist in creating marketing banners. Strong communication and organisation are essential.