Dynamic Call Center CX Specialist (Contract)

PERSOL; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Persol Singapore Pte Ltd is seeking a Customer Service Executive for our call centre in Singapore. The role focuses on handling customer inquiries by phone, delivering efficient, direct solutions in a fast-paced setting.

Responsibilities include updating CRM systems, referencing knowledge bases, and supporting user acceptance testing to ensure new systems meet customer needs. Flexibility to adapt to changing work demands is essential.

Qualifications

• Good communication skills
• Active listening
• Ability to provide positive customer experience while maintaining professionalism under pressure

Responsibilities

• Handle customer inquiries primarily via phone in a fast-paced, transactional environment
• Use CRM to update systems and reference knowledge bases to resolve issues
• Support UAT to ensure new systems meet customer needs and operate smoothly

Skills

Good communication

Active listening

Customer experience

Job description

Persol Singapore Pte Ltd is seeking a Customer Service Executive for our call centre in Singapore. The role focuses on handling customer inquiries by phone, delivering efficient, direct solutions in a fast-paced setting.

Responsibilities include updating CRM systems, referencing knowledge bases, and supporting user acceptance testing to ensure new systems meet customer needs. Flexibility to adapt to changing work demands is essential.