Senior Associate / Assistant Manager (Airport Ops Tech)

Changi Airport Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Changi Airport Group seeks an experienced professional to lead Operations Transformation, translating business needs into practical technology solutions for airport operations from concept to live use. You will partner with vendors and internal teams to drive implementation, optimize performance and ensure governance compliance.

You will facilitate workshops, design resilient architectures, and manage change to achieve smooth adoption across 24/7 operations with a focus on cybersecurity and

Qualifications

• Degree or diploma with strong IT/ops background.
• Experience with ITSM processes and governance would be advantageous.
• Familiarity with cloud infrastructure and cybersecurity best practices.

Responsibilities

• Translate operational needs into technical requirements and architecture.
• Collaborate with vendors and internal teams to design solutions for live operations.
• Lead change management to ensure adoption of new processes and systems.
• Monitor project progress and provide updates to senior management.
• Ensure systems procurement and governance compliance during transformation.
• Coordinate post go-live support with vendors to resolve issues.

Skills

ITSM

Agile methodologies

AWS Solution Architect

DevSecOps

Cloud infrastructure

Cybersecurity

Stakeholder management

Communication

Project management

Education

Bachelor's degree in Information Systems or related field

Diploma with relevant work experience

Tools

ServiceNow

Cloud platforms (AWS/Azure)

Job description

About The Role

You will play a key role in Changi Airport’s Ops Transformation by enhancing airport operations systems from conceptualisation to live operations. Working closely with tech vendors and ops/innovation teams, you will translate operational needs into practical technology solutions, drive implementation and adoption, and continuously improve system performance.

This role offers the opportunity to lead these projects that contribute to strategic airport development goals and to receive on-job training on aviation-specific business processes from airport professionals.

Responsibilities

• Collaborate with vendors, internal business teams and external stakeholders to understand business needs and translate them into technical requirements.
• Conduct user research and design thinking workshops to identify business needs and redesign existing concept of operations.
• Propose, design and refine solutions and system architecture, assessing technical feasibility and suitability for operations.
• Develop and implement change management strategies to facilitate adoption of new processes and systems.
• Monitor and track progress of transformation projects, and provide regular updates to senior management.
• Procure and implement these systems in compliance with governance standards.
• Work with vendors to manage 24/7 operational issues in post go-live phases, from incident discovery, troubleshooting to eventual issue closure.

Requirements

• Degree in Information Systems, Systems Engineering or a related field of study. Candidates with a strong Diploma and relevant work experience may be considered.
• Preferably with certifications or experience in IT Service Management (ITSM), Agile Methodologies, DevSecOps, AWS Solution Architect or equivalent.
• Demonstrated knowledge and experience in implementing and maintaining on-premises and cloud infrastructure, with awareness of cybersecurity best practices
• Willing to manage 24/7 operations, thriving in fast-paced and dynamic environment.
• Excellent communication, interpersonal, presentation and project management skills to effectively lead and execute multiple projects concurrently.
• Strong business acumen, analytical and problem-solving skills, with good attention to detail.
• Self-driven, independent, and a good team player.
• Possession of a curious mind, positive learning attitude, with interest in aviation and airport operations.