Assistant Operations Manager (Front Office)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore is seeking an Assistant Operations Manager, Front Office to oversee daily Front Office operations and ensure guest experiences meet brand standards. You will lead frontline teams, coach staff, and coordinate with Housekeeping, Concierge and Engineering to meet guest expectations.

This role requires a diploma or degree in Hospitality or Tourism Management and at least 5 years in Front Office or Guest Relations, with supervisory experience.

Qualifications

• Diploma or Degree in Hospitality or Tourism Management.
• Minimum 5 years in Front Office or Guest Relations.
• Proven supervisory or team leadership experience.
• Strong leadership, communication, and interpersonal skills.
• Proficient in Microsoft Office; familiarity with Opera PMS.

Responsibilities

• Collaborate with Operations Managers to ensure smooth and efficient Front Office operations.
• Oversee day-to-day front desk operations, ensuring seamless guest arrival, stay, and departure experiences.
• Lead, coach, and guide team members to maintain high levels of guest satisfaction.
• Handle guest feedback, service recovery, and escalations promptly and professionally.
• Work closely with other departments (Housekeeping, Concierge, Engineering) to meet guest expectations.
• Support implementation of Front Office procedures, systems, and service standards.
• Monitor daily operations and identify opportunities for improvement.
• Maintain accurate records and reports using PMS and operational tools.
• Support training and development of team members.
• Participate actively in emergency response procedures to ensure guest and staff safety.

Skills

Leadership

Communication

Interpersonal skills

Team leadership

Problem solving

MS Office

Education

Diploma or Degree in Hospitality or Tourism Management

Tools

Opera PMS

Microsoft Office

Job description

Job Summary:

We are seeking a service-driven and proactive Assistant Operations Manager, Front Office to join our team. This role is responsible for supporting the daily operations of the Front Office while ensuring seamless guest experiences and adherence to brand standards. You’ll play a key role in leading frontline teams, driving service excellence, and supporting operational efficiency through effective coordination and supervision.

Key Responsibilities:

• Collaborate with Operations Managers to ensure smooth and efficient Front Office operations.

• Oversee day-to-day front desk operations, ensuring seamless guest arrival, stay, and departure experiences.

• Lead, coach, and guide team members to maintain high levels of guest satisfaction.

• Handle guest feedback, service recovery, and escalations promptly and professionally.

• Work closely with other departments (Housekeeping, Concierge, Engineering) to meet guest expectations.

• Support implementation of Front Office procedures, systems, and service standards.

• Monitor daily operations and identify opportunities for improvement.

• Maintain accurate records and reports using PMS and operational tools.

• Support training and development of team members.

• Participate actively in emergency response procedures to ensure guest and staff safety.

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management.

• At least 5 years of experience in Front Office or Guest Relations, preferably in a 5-star hotel.

• Proven experience in a supervisory or team leadership role.

• Strong leadership, communication, and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Familiarity with Opera PMS.

• Strong problem-solving skills and ability to perform under pressure.