Senior / Duty Manager (Village Cluster)

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd in Singapore is looking for a Senior / Duty Manager to supervise Front Office operations, ensuring efficient service and training staff effectively.

The ideal candidate should possess a diploma in Hospitality or a related field with 2-3 years of supervisory experience in the hotel industry. Skills in Opera PMS and strong leadership are essential for maximizing guest satisfaction and revenue.

Qualifications

• Minimum diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.

Responsibilities

• Direct and supervise day‑to‑day activities in Front Office.
• Ensure efficient and profitable functioning of the hotel.
• Provide prompt and courteous service to guests.

Skills

Leadership

Communication

Problem-solving

Service orientation

Education

Diploma in Hospitality, Tourism, or related field

Tools

Opera PMS

Job description

Senior / Duty Manager (Village Cluster)

Responsibilities

• Direct, monitor, and supervise day‑to‑day activities of all sections within the Front Office and other operational departments.
• Ensure efficient and profitable functioning of the hotel.
• Supervise Front Office sections (reception, cashier, telephone, reservation, baggage services) and monitor staff conduct and performance, projecting a positive corporate image.
• Provide prompt, courteous service to guests; handle guest complaints with tact and diplomacy; assist with check‑ins and check‑outs.
• Inspect rooms assigned to VIPs, escort them, provide complimentary amenities, and inform relevant departments.
• Check the logbook for messages at the start of each shift, issue keys to authorized personnel, and handle enquiries, reservations, and complaints.
• Monitor housekeeping discrepancy reports and take corrective action when necessary.
• Handle security‑related matters, directing guests reporting incidents or theft and addressing guest conduct issues.
• Maintain the cash float, authorize rate and room changes, paid‑outs, cash advances, and cheque acceptance following procedures and credit policies.
• Take charge of training all reception staff, including planning, organizing, and conducting on‑the‑job training.
• Monitor room inventory to maximize utilization and generate higher revenue, collaborating with Sales to optimize revenue and occupancy from group allotments.
• Evacuate staff and guests during a fire in the absence of the Safety & Fire Manager, and attend CERT training as required by law and regulations.

Requirements

• Minimum diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem‑solving skills.
• Service‑oriented with the ability to handle guest feedback and operational issues effectively.
• Well‑groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.