Duty Manager (Hotel)

Copthorne King's Hotel Singapore; Singapore; On-site; SGD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible Benefit

Birthday Leave

Special staff rates

Staff meals

Job summary

Copthorne King's Hotel Singapore is looking for a Front Office Supervisor to support the Front Office Manager in achieving department targets and ensuring excellent guest service. The role requires overseeing guest arrivals and departures, managing complaints, and training staff.

The ideal candidate should possess 3-5 years of relevant experience and proficiency in PMS Opera, along with strong problem-solving and communication skills. Join us to thrive in a dynamic environment!

Qualifications

• 3-5 years of relevant experience in a similar capacity.
• Good knowledge of PMS Opera.
• Customer service oriented and able to handle challenging situations.

Responsibilities

• Support Front Office Manager in achieving department targets.
• Handle guest complaints and take corrective action.
• Supervise guest arrivals and departures.
• Train new and existing staff on service delivery.

Skills

Problem solving

PMS Opera

Customer service

Communication

Analytical skills

Job description

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided

Roles & Responsibilities

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Requirements

• At least 3-5 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment