Assistant Manager - Front Office (Duty Manager)

grand hyatt singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and ensure seamless department operations in line with brand standards.

You will collaborate with Assistant Front Office Managers to maintain efficient front desk operations and deliver a flawless guest experience, while actively participating in emergency response procedures for guest and colleague safety.

Qualifications

• Degree or Diploma in Hospitality or Tourism management.
• 2 years' experience as Assistant Manager or Team Leader in Front Office / Guest Relations in a hotel.
• Strong communication and customer relations skills.
• Good problem-solving and administrative abilities.

Responsibilities

• Collaborate with Assistant Front Office Managers to maintain efficient department operations and uphold brand standards.
• Assist in managing day-to-day operations of the hotel's front desk and contribute to a flawless guest experience.
• Participate in emergency response procedures to ensure guest and colleague safety.

Skills

Leadership

Communication

Customer relations

Problem solving

Administration

Education

Degree or Diploma in Hospitality or Tourism management

Job description

Embark on a rewarding journey with us as a Assistant Manager - Front Office (Duty Manager), where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.
• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.
• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.
• Showcase exceptional communication and customer relations skills.
• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.