Duty Manager

FURAMA PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FURAMA PTE. LTD. in Singapore seeks a Duty Manager to oversee Front Office daily operations and guest services, ensuring smooth administration, staff matters, and shift coverage. You will lead a team, uphold service standards and address issues promptly.

The role reports to the Front Office Manager and requires strong leadership, communication, and problem-solving abilities, with a customer-focused attitude and flexibility for evenings and weekends.

Qualifications

• Minimum 3 years in a similar role in hospitality
• Strong leadership and staff management capabilities
• Excellent communication skills
• Strong problem-solving and quick decision-making abilities
• Good organizational and time management skills
• Proficiency with Microsoft Office and POS systems
• Ability to work evenings and weekends

Responsibilities

• Oversee daily Front Office operations and staff performance
• Address guest complaints promptly to ensure high service levels
• Attend to guest inquiries and resolve issues efficiently
• Train and coach Front Office staff and provide feedback
• Coordinate with Housekeeping to optimize room availability
• Handle escalated issues and emergencies during shifts
• Prepare reports and maintain guest history and rate variances
• Perform other duties as assigned

Skills

Leadership

Communication

Problem solving

Time management

Microsoft Office

POS software

Tools

Microsoft Office

POS software

Job description

We are seeking a highly motivated and experienced Duty Manager to oversee the Front Office daily operations. The successful candidate will be responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during your shift of duty. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-focused attitude. Reporting to the Front Office Manager, the duties and responsibilities include but are not limited to the following.

Duties and Responsibilities:

• Oversee daily operations and manage staff to ensure smooth business operations
• Ensure customer satisfaction by addressing complaints, resolving issues and maintaining a high level of service
• Attend to guest enquiries, address guest problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Responsible to train and manage Front Office staff including setting goals and providing feedback
• Working closely with the Assistant Guest Engagement Manager on operational matters
• Coordinate with Housekeeping to ensure that optimum number of rooms are available and meets requirements
• Ensures good communication and cooperation between the operation departments
• Handle escalated issues, including emergencies produces in the events of fire, power failure and other emergency situations
• Perform maintenance work on the main computer systems which includes print and submit reports, determine close-day, maintain guest history, purge and reorganize selected files and check rate variances
• Perform any other duties which may be assigned

Job Requirements:

• Minimum of 3 years of experience in a similar role, preferably in the hospitality industry
• Strong leadership skills with the ability to motivate and manage staff
• Excellent communication skills
• Exceptional problem-solving skills with the ability to make decisions quickly and effectivelyStrong organizational and time management skills with the ability to prioritize tasks effectively
• Proficient in Microsoft Office and POS software
• Ability to work flexible hours, including evenings and weekends