Driver Operations Executive

Lumens; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

Lumens in Singapore is seeking an operations coordinator to recruit, onboard, and manage a pool of private hire vehicle drivers to support our service network. You will coordinate deployments, bookings, and schedules to ensure seamless service delivery, monitor daily operations, resolve disruptions, and provide frontline support to drivers and clients.

The role also involves acting as the liaison between drivers, passengers, and corporate clients, and contributing to process improvements while

Responsibilities

• Recruit, onboard, and manage a pool of private hire vehicle drivers to support operational requirements.
• Coordinate driver deployments, passenger bookings, and trip schedules to ensure seamless service delivery.
• Monitor daily operations, resolve service disruptions and incidents, and provide operational support to drivers and clients.
• Serve as the key liaison between drivers, passengers, and corporate clients, ensuring a high level of service and communication.
• Support operational projects, deployments, and continuous process improvements while maintaining accurate operational records.

Job description

• Recruit, onboard, and manage a pool of private hire vehicle drivers to support operational requirements.
• Coordinate driver deployments, passenger bookings, and trip schedules to ensure seamless service delivery.
• Monitor daily operations, resolve service disruptions and incidents, and provide operational support to drivers and clients.
• Serve as the key liaison between drivers, passengers, and corporate clients, ensuring a high level of service and communication.
• Support operational projects, deployments, and continuous process improvements while maintaining accurate operational records.