Director of Operations Training & Capability

SATS Ltd.

Singapore

On-site

SGD 60,000 - 90,000

Full time

3 days ago

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Job summary

SATS Ltd. is seeking a Training Specialist to lead end-to-end functional training, onboarding, and OJT assessments. You will ensure timely competency through structured pathways and align curricula with operational needs across BUs.

Ideal candidates have a degree in a relevant field and certifications such as ACLP/ACTA, with strong coaching, facilitation, and documentation skills. This role reports to Head of Operations Capability & Development and supports learning innovations.

Qualifications

Bachelor’s degree in HRD, Education, or Engineering preferred.
ACLP or ACTA certifications are a plus.
Experience in OJT delivery, assessment and competency validation.

Responsibilities

Manage end-to-end functional training delivery, including onboarding, OJT, assessments, and readiness validation.
Ensure timely 'time-to-competency' through structured training pathways and robust competency-based assessments.
Ensure functional training programmes are delivered in accordance with approved curriculum, OJT documentation, and assessment standards.
Conduct regular reviews of OJT quality and assessment consistency, addressing deviations promptly.
Coordinate closely with BU Operations to align training schedules, sequencing, and deployment plans with operational needs.
Monitor trainee progress and readiness, ensuring timely interventions for performance gaps or delays.
Execute trainer and coach capability management, including competency validation, recertification cycles, and targeted development interventions to sustain training quality.
Monitor training performance metrics (including compliance training and refresher), identify gaps or risks, and implement corrective actions to improve outcomes.
Provide regular reporting and insights on BU training performance, risks, and improvement actions to Head of Operations Capability & Development.
Support and implement learning innovation initiatives to enhance organisational capability, training effectiveness, and alignment with business and regulatory needs.