Director of Food & Beverage Operations

Little Farms; Singapore; On-site; SGD 180,000 - 300,000; Full time

Benefits offered by this job

Senior leadership role

Direct reporting to CEO

Collaborative cross-functional team

Growth and expansion opportunities

Job summary

Little Farms is seeking a Director of Food & Beverage Operations to lead restaurant management and front-of-house teams. You will elevate hospitality, develop people and drive sustainable commercial success across our growing restaurant portfolio in Singapore.

Reporting to the CEO, you will oversee service standards, beverage excellence and operational performance, partner with culinary leadership, and guide the launch of new venues with a hands-on, floor-focused leadership style.

Qualifications

• Significant senior leadership experience in multi-location restaurant or hospitality businesses.
• Proven ability to improve guest experience and drive commercial results.
• Strong financial acumen including P&L, margins, labour productivity and EBITDA improvements.
• Deep knowledge of front-of-house operations, hospitality standards and beverage programmes.
• Experience implementing scalable operating systems, training programs and performance standards.

Responsibilities

• Deliver exceptional hospitality across all restaurants and uphold service standards.
• Own restaurant performance including sales, costs, labour, inventory and EBITDA targets.
• Recruit, coach and develop restaurant managers and front-of-house teams.
• Maintain food safety and hygiene standards; ensure regulatory compliance across venues.
• Develop beverage programme and ensure consistent recipes, pricing and cost controls.
• Lead planning for new openings and scale operations across multiple venues.

Skills

Senior leadership

P&L management

Guest experience

Team development

Beverage program

Food safety knowledge

Operations systems

Job description

About Little Farms

Little Farms brings together a passion for all-natural, healthy and delicious food with exceptional products, warm hospitality and memorable customer experiences. Through our grocery stores and restaurants, we help people live happier and healthier lives.

As our restaurant business grows, we are looking for an outstanding Director, Food & Beverage Operations to lead our restaurant management and front-of-house teams, elevate hospitality and drive sustainable commercial success.

The Opportunity

This is a senior leadership role for an accomplished restaurant operator who loves hospitality, develops exceptional people and knows how to build a profitable business.

Reporting directly to the CEO, you will lead front-of-house operations across our restaurants, with responsibility for service standards, people development, beverage excellence and operational performance. Working in close partnership with our Director, Executive Chef, who leads culinary and back-of-house operations, you will strengthen our existing restaurants and lead the operational launch of new venues.

You will be a visible, hands-on leader—present in our restaurants, coaching teams, engaging with guests and turning business plans into consistent results.

Key Responsibilities

1. Deliver Exceptional Hospitality

• Build a culture of warm, genuine and attentive service across every restaurant.
• Embed the Little Farms Hospitality System through practical training, coaching and consistent execution.
• Maintain excellent standards of restaurant presentation, ambience, cleanliness and service efficiency.
• Use guest feedback to improve the experience and achieve average customer ratings of at least 4.7.

2. Drive Sales and Restaurant Profitability

• Take ownership of restaurant operational and commercial performance, working with our Director, Executive Chef towards shared profitability goals.
• Develop and deliver business plans covering sales, margins, labour productivity, operating costs and EBITDA.
• Coach restaurant managers to understand their P&Ls, own their targets and take timely action.
• Improve performance through effective rostering, menu engineering, inventory management, cost control and shrinkage reduction.

3. Build and Develop Outstanding Teams

• Recruit, inspire and develop capable restaurant managers and front-of-house professionals.
• Establish clear expectations, regular coaching and meaningful performance reviews.
• Strengthen induction, hospitality, beverage and food safety training for full-time and part-time team members.
• Build succession plans and a pipeline of future restaurant leaders.
• Partner with People & Culture to attract, engage and retain talent.

4. Strengthen Operational Excellence and Food Safety

• Develop consistent, scalable operating systems that support excellent hospitality, efficiency and profitability.
• Ensure adherence to SOPs covering service, beverage preparation, ordering, receiving, stock control and restaurant readiness.
• Take direct responsibility for food safety, hygiene and regulatory compliance across front-of-house operations.
• Work closely with our Director, Executive Chef to maintain comprehensive food safety standards throughout every restaurant.
• Conduct regular operational reviews and ensure audit findings are resolved promptly.

5. Lead Beverage Quality and Commercial Performance

• Own and develop our beverage programme, including coffee, tea, juices, smoothies, wine, beer and other alcoholic beverages.
• Maintain consistent recipes, preparation standards, presentation, pricing and cost controls.
• Develop the skills of baristas, bartenders and service teams.
• Improve beverage profitability while keeping quality, freshness and guest enjoyment at the centre of the offering.

6. Grow the Business and Open New Restaurants

• Partner with Culinary and Marketing on menus, promotions, events and experiences that increase guest traffic, repeat visits and average spend.
• Connect our restaurant offering with the exceptional produce and products available across Little Farms.
• Lead operational planning for new restaurants, including manpower, recruitment, training, budgets and opening readiness.
• Support successful launches and establish clear plans to achieve post-opening performance targets.
• Contribute actively to Group strategy as a member of the senior leadership team.

Who We’re Looking For

• Significant senior leadership experience in quality restaurants or hospitality businesses operating across multiple locations.
• A proven record of improving guest experience, developing teams and delivering commercial results.
• Strong financial acumen, including restaurant P&L management, labour productivity, gross margins, cost control and EBITDA improvement.
• Deep knowledge of front-of-house operations, hospitality standards and beverage programmes.
• Experience implementing effective operating systems, training programmes and performance standards across multiple venues.
• Experience leading new restaurant openings and building operations that can scale.
• Strong understanding of Singapore’s food safety, hygiene and regulatory requirements.
• Excellent communication, coaching and problem-solving skills, with the ability to collaborate effectively with culinary and functional leaders.

The Person Who Will Succeed

You lead from the floor, build trust through your actions and take pride in helping others succeed. You combine a genuine love of hospitality with the discipline to run excellent, profitable restaurants.

You are practical, energetic and accountable. You notice the details that matter to guests, address problems promptly and bring people together around clear standards and shared goals.

Above all, you share our passion for natural, healthy and delicious food—and our belief that warm hospitality makes a difference.

What We Offer

• The opportunity to shape the future of Little Farms’ restaurant business.
• A senior leadership role reporting directly to the CEO.
• The scope to develop people, strengthen existing venues and lead new restaurant openings.
• Close collaboration with culinary, retail and functional leaders across the Group.
• Meaningful work supporting our mission of helping people live happier and healthier lives.