Director, Managed Services Platforms & Solutions

Singtel Group; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Singtel is seeking an Associate Director to lead Managed Services Products, shaping the portfolio and roadmap across CPE, WiFi, LAN, IoT, and sustainability. You will own end-to-end lifecycle, identify trends, and define pricing and investment priorities to drive growth.

Lead cross-functional teams across Sales, Engineering, and Operations, translating market needs into scalable tech solutions and platform-based offerings with strong commercial outcomes.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related discipline.
• MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in telecommunications, ICT, enterprise networking, technology solutions, digital platforms or managed services.
• Strong understanding of enterprise networking technologies including CPE, LAN, WiFi, switching, network management, orchestration and service assurance.
• Experience developing and commercializing technology solutions, managed services and/or digital platforms.
• Good understanding of platform architecture, APIs, automation, orchestration, analytics and AI-enabled operations.
• Experience driving platformization, product simplification or transformation from bespoke solutions towards scalable and reusable service capabilities will be highly advantageous.
• Strong commercial acumen with experience in business cases, pricing, revenue management and portfolio profitability.
• Proven track record of developing and leading high-performing teams to deliver strong business and technology outcomes.

Responsibilities

• Develop and execute the Managed Services, Technology Solutions and Platforms strategy and roadmap aligned with the company’s growth objectives.
• Own the end-to-end lifecycle of Managed CPE, WiFi, LAN/Switching, IoT, Sustainability and related technology solutions.
• Identify market trends and opportunities to drive portfolio innovation.
• Define portfolio positioning, differentiation, commercial models and investment priorities.
• Drive portfolio rationalisation and convergence towards common platforms and reusable technology capabilities.
• Establish KPI s covering revenue, profitability, customer adoption, attach rates and platform utilization.
• Lead development and commercialization of technology solutions addressing enterprise networking, digital infrastructure, automation and sustainability requirements.
• Translate customer and market requirements into scalable, repeatable and commercially viable technology solutions.
• Collaborate with Engineering and Solution Architecture to define architecture and solution blueprints.
• Drive innovation that improves service performance, customer experience, operational efficiency and speed-to-market.
• Define the platformization strategy for Managed Services and move towards modular, scalable service platforms.
• Develop common capabilities across orchestration, provisioning, monitoring, analytics and self-service.
• Champion an API-first and automation-led approach for integration across systems.
• Drive adoption of AI and intelligent automation to enhance service assurance and cost-efficiency.
• Work with Operations to simplify service delivery and cost-to-serve through platform consolidation.
• Develop compelling managed service propositions combining connectivity, network infrastructure, technology platforms, automation and operational services.
• Collaborate with Engineering, Operations and Solution Architecture to develop scalable and efficient solutions.
• Translate enterprise challenges into commercially viable managed service offerings.
• Develop propositions around sustainability, energy efficiency and intelligent infrastructure.
• Ensure solutions are scalable, secure, interoperable and operating efficiently.

Skills

Cross-functional leadership

Strategic planning

Enterprise networking

Platformization

AI & automation

Portfolio management

Commercial leadership

Partnership development

Solution architecture

Education

Bachelor's degree in Business/Engineering/IT

MBA or postgraduate qualification

Job description

Singtel is seeking an Associate Director to lead Managed Services Products, shaping the portfolio and roadmap across CPE, WiFi, LAN, IoT, and sustainability. You will own end-to-end lifecycle, identify trends, and define pricing and investment priorities to drive growth.

Lead cross-functional teams across Sales, Engineering, and Operations, translating market needs into scalable tech solutions and platform-based offerings with strong commercial outcomes.