Strategic IT Service Delivery Director

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking a Service Delivery Director to oversee end-to-end service and technical delivery across multiple accounts. You will lead delivery teams, collaborate with senior stakeholders, and drive strategic initiatives to ensure contractual obligations and customer satisfaction.

You will shape portfolio strategy, mentor leaders, and partner with vendors to optimize performance and financial outcomes in a dynamic enterprise IT landscape.

Qualifications

• ITIL Foundation certification required or equivalent.
• 8–10 years in enterprise IT delivery or 15+ years in senior delivery roles across multiple domains.
• Experience leading service delivery teams and managing senior stakeholders.
• Strong financial acumen including P&L and portfolio management.

Responsibilities

• Drive service delivery to meet and exceed SLA commitments.
• Sponsor delivery teams in digitalization initiatives to improve efficiency and customer engagement.
• Manage senior stakeholders (CxOs, VPs, IT Heads) through effective communication and portfolio management.
• Build and strengthen client relationships through deep knowledge of customer domains.
• Identify opportunities and support Sales in pursuing new business to grow the portfolio.
• Lead both Service and Technical delivery teams in day-to-day operations for continuous improvement.
• Engage 3rd party partners and vendors to align capabilities with contracts.
• Oversee budgeting, run-rate planning, and financial optimization for the portfolio.

Skills

Service Delivery

Project Management

ITIL Foundation

Multi-domain tech

Executive Stakeholder Mgmt

People management

Presentation skills

P&L & Portfolio mgmt

Coaching / Mentorship

Job description

Singtel is seeking a Service Delivery Director to oversee end-to-end service and technical delivery across multiple accounts. You will lead delivery teams, collaborate with senior stakeholders, and drive strategic initiatives to ensure contractual obligations and customer satisfaction.

You will shape portfolio strategy, mentor leaders, and partner with vendors to optimize performance and financial outcomes in a dynamic enterprise IT landscape.