Dining Room Captain: Elevate Guest Experience & Service

SENTINELLE HUMAN CAPITAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

SENTINELLE HUMAN CAPITAL SOLUTIONS PTE. LTD. is seeking a Restaurant Captain to lead daily dining room operations in a fine dining setting, supervising service staff and safeguarding guest satisfaction.

The role requires hands-on floor leadership, strong guest relations, precise service execution, staff mentoring, inventory awareness, and strict adherence to safety standards, in a high-paced environment.

Qualifications

• 2 to 3 years of experience in a food and beverage fine dining service role, with supervisory or lead experience preferred.
• Strong leadership, communication, and interpersonal skills, with the ability to stay calm under a fast-paced environment.

Responsibilities

• Floor supervision: coordinate and supervise the service crew, waiters, and hostesses during operations.
• Guest relations: greet guests, manage reservations, handle seating arrangements, and resolve customer complaints or feedback.
• Service execution: take food and beverage orders, explain menu items, and assist with table service to maintain quality standards.
• Staff training: conduct pre-shift briefings, mentor new team members, and monitor grooming, attendance, and performance.
• Operations and inventory: collaborate with the kitchen, manage service supplies, track inventory levels, and assist with shift handovers.
• Safety and compliance: ensure compliance with Singapore’s food safety, hygiene, and workplace safety regulations.

Skills

Leadership

Communication

Interpersonal skills

Calm under pressure

Job description

SENTINELLE HUMAN CAPITAL SOLUTIONS PTE. LTD. is seeking a Restaurant Captain to lead daily dining room operations in a fine dining setting, supervising service staff and safeguarding guest satisfaction.

The role requires hands-on floor leadership, strong guest relations, precise service execution, staff mentoring, inventory awareness, and strict adherence to safety standards, in a high-paced environment.