Sentosa Restaurant Captain [5.5 Days]

ROSWELL ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

ROSWELL ENTERPRISE PTE. LTD. is seeking a capable Restaurant Captain to uphold service excellence on the floor.

You will oversee a section, mentor junior staff, and ensure guests receive attentive, friendly care from arrival to departure. In a fast-paced setting, you will excel at multitasking, maintain high standards of cleanliness and readiness, and support promotions and new service initiatives under the supervision of the Restaurant Supervisor.

Qualifications

• At least 1 year of experience as a Captain, Senior Waiter, or in a similar role.
• Strong communication and interpersonal skills, with ability to lead by example.
• Good organizational skills and ability to multitask in a fast-paced environment.
• Positive attitude with a strong sense of teamwork and service excellence.
• Basic understanding of food safety and hygiene standards.

Responsibilities

• Assist the Restaurant Supervisor in overseeing daily operations and smooth service flow.
• Lead a section of the restaurant floor with attentive service.
• Provide on-the-job training and ensure service standards are met.
• Handle guest requests and minor complaints professionally; escalate major issues.
• Keep tables, stations, and service areas clean, stocked, and set up.
• Monitor inventory of service items and inform supervisor of needs.
• Support promotions or new service initiatives with the Supervisor and Manager.

Skills

Communication

Interpersonal skills

Leadership by example

Organizational skills

Multitasking

Teamwork

Service excellence

Food safety awareness

Job description

Key Responsibilities:

• Assisting the Restaurant Supervisor in overseeing daily operations and ensuring smooth service flow
• Leading a section of the restaurant floor, ensuring all guests receive attentive and friendly service
• Guiding and supporting junior service staff, providing on-the-job training and ensuring service standards are met
• Handling guest requests and minor complaints with professionalism, escalating larger issues to the Supervisor or Manager when necessary
• Ensuring tables, stations, and service areas are clean, properly set up, and well-stocked at all times
• Monitoring inventory of service items (cutlery, glassware, condiments) and informing the Supervisor of any needs
• Supporting the Supervisor and Manager in implementing promotions or new service initiatives

Requirements:

• At least 1 year of experience as a Captain, Senior Waiter, or in a similar role within a busy restaurant
• Strong communication and interpersonal skills, with the ability to lead by example
• Good organizational skills and ability to multitask in a fast-paced environment
• Positive attitude with a strong sense of teamwork and service excellence
• Basic understanding of food safety and hygiene standards