Dining Reservations Executive

FOUR SEASONS HOTEL SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking a Dining Reservations Executive to manage reservation inquiries for its restaurants and bars. You will coordinate details to enhance the guest experience, promote dining offerings, and identify opportunities to maximize revenue. The ideal candidate has a diploma in Hospitality Management and at least one year of customer service experience in the hospitality or F&B industry. This role offers flexible scheduling and the chance to grow within a company that values excellence.

Benefits

Career growth opportunities

Best-in-industry training

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical insurance

Employee service awards

Complimentary meals in employee restaurant

Qualifications

• 1+ year of customer service experience in Hospitality/F&B preferred.
• Strong understanding of restaurant concepts and basic hotel information.
• Positive attitude and professionalism in guest interactions.

Responsibilities

• Manage and oversee dining reservations for hotel restaurants and bars.
• Handle dining enquiries with professionalism and service excellence.
• Promote dining concepts and identify revenue opportunities.

Skills

Customer service excellence

Reservation management

Upselling techniques

Education

Diploma in Hospitality Management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

About the role:

Dining Reservations Executive

The Dining Reservations Executive plays a key role in shaping the guest dining journey by managing reservation enquiries across all hotel restaurants and bars. This role responds to guest and partner enquiries via phone, email, and online reservation platforms, while actively promoting the hotel’s dining offerings and identifying opportunities to maximise revenue.

You will coordinate reservation details to enhance the overall guest experience, manage Private Dining Room availability, and support accurate forecasting of seating occupancy and revenue for special events. A strong understanding of the restaurant’s concept, positioning, layout, and basic hotel information is essential. You will also work closely with Marketing and Public Relations to support promotional initiatives and ensure availability is accurately reflected across platforms such as OpenTable and other distribution channels.

What you will do

• Manage and oversee dining reservations for all hotel restaurants and bars across multiple platforms, including phone, email, and online booking systems.
• Handle dining enquiries from in-house guests, city diners, and referral networks with professionalism and service excellence.
• Promote dining concepts and experiences while identifying opportunities to increase revenue through effective reservation management and upselling.
• Coordinate Private Dining Room bookings and monitor availability to ensure seamless execution.
• Support forecasting of seating occupancy and revenue for special events and peak periods.
• Collaborate with Marketing and Public Relations to support restaurant promotions and ensure accurate availability across all channels.
• Provide operational support to festive desk operations and assist with Food & Beverage operations when required.

What you bring

• Preferably with a Diploma in Hospitality Management or its equivalent
• Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry
• Positive attitude and professional demeanour when interacting with guests and handling daily responsibilities
• Previous experience within Four Seasons (or a top luxury group) will be an advantage

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and holiday.