Digital Sales Executive - Chat Sales

Singtel; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Digital Sales Executive to achieve sales targets and engage customers across various channels. Responsibilities include upselling premium products, maintaining client relationships, and adhering to established sales processes. Ideal candidates have strong communication skills, proven sales experience, and a willingness to work occasionally on weekends. The role offers a comprehensive benefits package and ongoing development opportunities.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Proven track record of achieving sales targets.
• Comfortable working on occasional Saturdays.
• Ability to work independently and collaboratively.

Responsibilities

• Develop and implement effective sales strategies.
• Identify opportunities to upsell premium products.
• Engage with customers across multiple channels.
• Provide feedback on sales promotions.
• Adhere to sales processes.
• Handle VIP clients with exceptional service.

Skills

Sales targets achievement

Excellent communication skills

Strong negotiation skills

CRM proficiency

Education

Min N/O/A Level, Diploma desired

Job description

Digital Sales Executive - Chat Sales

Date: 25 Nov 2025

Location: Singapore, Singapore

Company: Singtel Group

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

1. Achieve Sales Targets

• Develop and implement effective sales strategies to meet and exceed assigned targets.
• Regularly review performance against goals, analyze trends, and adjust strategies as needed.

2. Upsell Higher-Value Products

• Identify opportunities to upsell and cross-sell premium products or services to existing customers.
• Apply persuasive selling techniques to clearly communicate the value proposition.
• Demonstrate strong product knowledge and understanding of customer needs to drive upselling.

3. Engage Customers Across Multiple Channels

• Proactively connect with customers via chat, calls, emails, and other channels to address inquiries, share product information, and offer personalized recommendations.
• Build rapport to enhance satisfaction and loyalty, fostering long-term relationships.

4. Provide Feedback on Sales Promotions and Campaigns

• Collect customer feedback on promotions, campaigns, and product offerings.
• Share insights and recommendations to improve promotional strategies based on customer responses and market trends.

5. Adhere to Sales Processes

• Follow established sales protocols to ensure consistency and efficiency.
• Maintain accurate records of activities, interactions, and transactions using CRM systems or designated tools.

6. Handle VIP Clients (SE2)

• Cultivate strong relationships with key VIP clients, delivering personalized attention and exceptional service.
• Act as the primary point of contact for VIP clients, addressing inquiries, resolving issues, and ensuring a seamless experience.

Skills for Success

• Min N/O/A Level, bonus if have Diploma in any discipline
• Proven track record of achieving sales targets and driving revenue growth.
• Comfortable to work on occasional Saturdays (will be compensated with off‑in‑lieu)
• Excellent communication and interpersonal skills, with the ability to build rapport and influence customers effectively.
• Strong negotiation and persuasion skills.
• Familiarity with CRM software and sales tracking tools.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Flexibility to adapt to changing priorities and market dynamics.
• Prior experience in sales, preferably in a similar industry, is advantageous.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!