Digital Sales Executive

TRUSTY CARS LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading automotive enterprise in Singapore is seeking a proactive Digital Sales Executive to drive new EV car sales. You will engage customers through various digital platforms and manage online sales processes, ensuring a high level of service. The ideal candidate has 2–3 years of experience in digital sales or customer service, strong communication skills, and familiarity with CRM systems. This role demands resilience and motivation to achieve performance targets, in a structured and fast-paced environment.

Qualifications

• 2–3 years of experience in digital sales, telemarketing, telesales, or customer service.
• Familiarity with performance dashboards and digital engagement tools.
• Comfortable in a structured, target-driven environment.

Responsibilities

• Drive new EV car sales and engage customers through digital platforms.
• Manage end-to-end online car sales processes and respond to inquiries.
• Meet or exceed sales targets and manage customer engagement throughout the sales cycle.

Skills

Strong verbal communication

Persuasive selling skills

Customer-handling capability

Resilience

Self-motivation

Education

Diploma or equivalent

Tools

CRM systems

Tableau

Job description

Job Responsibilities

We are looking for a proactive, digitally savvy, and customer-focused Digital Sales Executive to join our expanding team. This role is responsible for driving new EV car sales, engaging customers through digital platforms, and converting leads into successful transactions. The ideal candidate is motivated by performance targets, demonstrates strong communication skills, and thrives in a structured, fast‑paced environment.

Online Car Sales

• Manage end-to-end online car sales processes, including lead engagement, product presentation, virtual consultations, and digital documentation.
• Respond promptly to online enquiries across multiple platforms (website, live chat, etc.).
• Maintain accurate vehicle listings, ensuring up-to-date product information, pricing, and promotional details.
• Provide customers with clear and accurate advice on vehicle specifications, financing options, warranties, and trade-in processes.
• Work closely with operations and showroom teams to coordinate test drives, vehicle delivery, and post‑sale support.

Telemarketing & Lead Management

• Conduct outbound calls to engage prospects, qualify leads, and drive appointments or online conversions.
• Script structured call scripts where required to maintain service consistency and compliance.
• Perform lead qualification to identify customer needs, buying intent, and readiness to transact.
• Maintain high call standards while ensuring operational discipline and adherence to compliance protocols.

Performance & Reporting

• Work within performance tracking tools (CRM, Tableau, or equivalent) to update records, manage pipelines, and monitor KPIs.
• Meet or exceed sales targets, appointment quotas, and service‑level expectations.
• Provide regular updates on sales progress, customer feedback, and market trends.

Customer Engagement & Service Excellence

• Build rapport with customers through professional and persuasive communication.
• Deliver high‑quality customer service throughout the sales cycle, ensuring positive digital touchpoints.
• Handle objections and rejection professionally while maintaining a positive attitude.

Qualifications

Diploma or equivalent.

2–3 years of experience in digital sales, telemarketing, telesales, or customer service.

Strong verbal communication, persuasive selling skills, and customer‑handling capability.

Familiarity with CRM systems, performance dashboards (e.g., Tableau), and digital engagement tools.

Comfortable working in a structured, target‑driven environment.

Knowledge of appointment scheduling, SLA metrics, and compliance requirements.

Resilient, self‑motivated, and able to maintain professionalism under pressure.