Digital Banking Customer Support & KYC Specialist

Forte Employment Services Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Forte Employment Services Pte Ltd invites applications from individuals with banking industry experience for a Customer Service role focused on Digital Platforms. You will assist clients with application submissions via FCO DIY or branch desktop channels and collect KYC information and supporting documentation.

Responsibilities include collecting and collating Source of Wealth documents, handling documents and verification calls, and submitting applications for approval within a Maker-Checker

Qualifications

• Diploma or Degree in Finance or Banking.
• Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

Responsibilities

• Engaging and assisting clients with application submission through FCO DIY or branch desktop channel.
• Collecting KYC information and supporting documentation from clients.
• Collecting and collating Source of Wealth (SOW) documentation.
• Handling all documents and Verification Calls.
• Submitting applications for approval (Maker in a Maker-Checker framework).
• Accessing new screening systems m- like Eclipse, Jabber, NESS ...(training provided)

Skills

Customer service

Digital platforms experience

Education

Diploma or Degree in Finance or Banking

Tools

Eclipse

Jabber

NESS

Job description

Forte Employment Services Pte Ltd invites applications from individuals with banking industry experience for a Customer Service role focused on Digital Platforms. You will assist clients with application submissions via FCO DIY or branch desktop channels and collect KYC information and supporting documentation.

Responsibilities include collecting and collating Source of Wealth documents, handling documents and verification calls, and submitting applications for approval within a Maker-Checker