Banking Operations & KYC Support Officer

Bangkok-Bank-Public-Company-Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Bangkok Bank Singapore is recruiting a Customer Service Officer to support the Customer Service Department. The role focuses on back-end support for consumer and corporate banking needs, including KYC reviews and data maintenance.

You will engage with customers to resolve documentation gaps, handle account-related inquiries, and contribute to system enhancement projects. A degree and banking experience are preferred, with opportunities to grow within a licensed Singapore bank.

Qualifications

• A recognized degree is required.
• Ability to learn fast and work independently.
• Team player and adaptable to changes.
• Cheerful disposition with good interpersonal and communication skills.
• At least 1 year of banking experience, preferably in tellering/payments.

Responsibilities

• Follow up with customers on KYC periodic review documentation.
• Update customer information data in the systems.
• Liaise with customers on incomplete customer due diligence documentation.
• Attend to customers and/or other departments’ enquiry on account opening, account closure and account maintenance.
• Handle outward clearing / inward & outward returned cheque / e-voucher responses / mark cheque / inward clearing report / CTS transaction backup.
• Handle e-Giro transactions; prepare reports for submission to Head Office, Management and regulatory bodies.

Skills

Bachelor degree

Communication skills

Interpersonal skills

Team player

Fast learner

Independent working

Education

Bachelor's degree

Job description

Bangkok Bank Singapore is recruiting a Customer Service Officer to support the Customer Service Department. The role focuses on back-end support for consumer and corporate banking needs, including KYC reviews and data maintenance.

You will engage with customers to resolve documentation gaps, handle account-related inquiries, and contribute to system enhancement projects. A degree and banking experience are preferred, with opportunities to grow within a licensed Singapore bank.