Customer Service and KYC Officer

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 32.000 - 52.000; Jornada completa

Descripción de la vacante

JUST RECRUIT SINGAPORE PTE. LTD. is recruiting for a front-line banking support role based in a branch. You will assist clients with submitting applications via FCO DIY or branch desktop channels, collect KYC information and SOW documents, and perform verification calls.

In a fast-paced bank branch environment, you will handle Maker-Checker processes and operate Eclipse, Jabber, and NESS Screenings, contributing to a smooth customer experience both face-to-face and remotely where applicable.

Formación

• Education: High school diploma or equivalent.
• Experience: Customer service in banking or digital platforms is a strong advantage.

Responsabilidades

• Engaging and assisting clients with application submission through FCO DIY or branch desktop channel.
• Collecting KYC information and supporting documentation from clients.
• Collecting and collating Source of Wealth (SOW) documentation.
• Handling CIPP documents.
• Performing verification calls.
• Submitting applications for approval (Maker in a Maker-Checker framework).
• Accessing new systems: Eclipse, Jabber, NESS Screenings.

Conocimientos

Excellent interpersonal

Communication skills

Problem-solving

Tech-savvy

Independent worker

Customer-centric

Educación

High school diploma or equivalent

Herramientas

Eclipse

Jabber

NESS Screenings

Descripción del empleo

Job Purpose:

To assist with bank applications that come through branches (Wealth Hub)

Job Background/context:

These tasks require in-branch help (cannot be handled digitally) such as face-to-face verification. To improve operational efficiency and client experience in the non-premium segment account opening process at branch.

Key Responsibilities:

• Engaging and assisting clients with application submission through FCO DIY or branch desktop channel
• Collecting KYC information and supporting documentation from clients
• Collecting and collating Source of Wealth (SOW) documentation
• Handling CIPP documents
• Performing verification calls
• Submitting applications for approval (acting as Maker in a Maker-Checker control framework)
• Accessing new systems: Eclipse, Jabber, NESS Screenings

Qualifications

Education: High school diploma or equivalent
Experience: Previous experience in a customer service role. Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

Skills

• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
• Strong problem-solving abilities and a proactive approach to customer service.
• Tech-savvy with a genuine interest in digital trends and innovation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for helping others.
• Bilingual proficiency may be an advantage in diverse customer environments.

Working Conditions

This role typically operates within a bank branch environment, requiring interaction with customers face-to-face.
Some roles may involve assisting customers remotely through digital channels.