Digital Ambassador (Mobile App) - Training Provided

ScienTec Consulting Pte. Ltd.; Singapore; Presencial; SGD 28.000 - 34.000; Jornada completa

Descripción de la vacante

ScienTec Consulting Pte. Ltd. is hiring a Digital Ambassador in Singapore to guide elderly residents in downloading and using a new app that empowers their community contributions.

The role involves engaging seniors at events, helping with onboarding and registration, and guiding app setup and usage. You will manage outreach booths, coordinate with staff, and maintain activity records, including reports, with weekend shifts included.

Formación

• GCE A Level with 1 year of customer service experience.
• Experience as a Digital Ambassador is a plus.
• Comfortable fronting groups and working shifts including weekends.
• Tech-savvy with strong communication skills.

Responsabilidades

• Engage seniors through community events and roadshows to promote the app and senior activities.
• Support senior recruitment, onboarding and registration with briefings and one-to-one help.
• Guide seniors through app setup, navigation and activity registration; troubleshoot and escalate issues when needed.
• Set up outreach booths, manage queues, and coordinate on-site with staff and volunteers.
• Maintain senior activity records in the backend portal and submit reports.

Conocimientos

Customer service

Digital Ambassador experience

Educación

GCE A Level

Descripción del empleo

We are looking for a Digital Ambassador to guide elderly residents in downloading and using a new app designed to empower their contributions toward the community.

• Basic $2,760 per month
• Asap - Feb/Mar 2027, subject to renewal
• 4 weekdays + 1 weekend per week, AM/PM shift as assigned

Responsibilities:

• Engage seniors through community events and roadshows to promote the new application and senior engagement activities.
• Support senior recruitment, onboarding and registration, including activity briefings and one-to-one assistance where required.
• Guide seniors through app setup, navigation and activity registration, troubleshooting basic issues and escalation technical concerns when necessary.
• Set up and manage outreach booths and queues while coordinating on-site arrangements and briefings with staff, leaders and volunteers.
• Manage senior activities and participation records in the backend portal, ensuring timely and accurate updates, submitting reports.

Requirements:

• Possesses minimum GCE 'A' Level with 1 year of experience in Customer Service. Digital Ambassador experience will be a plus.
• Comfortable with fronting large groups of residents at a time (i.e., up to 100+ participants in a session), and comfortable with working shifts and on weekends.
• Tech-savvy individual with excellent communication skills.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Goh Yi Min, Mai - R22104617

ScienTec Consulting Pte Ltd - 11C5781