Digital Ambassador (Banking /$2400)

Forte Employment Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Forte Employment Services Pte Ltd in Singapore is seeking a Digital Ambassador to assist customers with general inquiries about banking services and digital platforms. This client-facing role focuses on guiding customers toward digital solutions and ensuring a smooth self-service experience.

You will demonstrate up-to-date knowledge of the bank's products, support digital channels, and help customers navigate mobile apps, online banking, and ATMs.

Qualifications

• Diploma or ITE qualification required.
• Previous customer service experience preferred.
• Experience with banking digital platforms is a plus.

Responsibilities

• Provide prompt and courteous assistance to customers with inquiries about banking services, products, and digital platforms.
• Guide customers through self-service options on digital channels (mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and offer immediate solutions or escalate to the appropriate department.
• Proactively engage with customers to understand banking needs and identify opportunities for digital adoption.
• Maintain up-to-date knowledge of the bank's latest products, services, and digital offerings.

Skills

Customer service

Digital adoption

Problem solving

Education

Diploma / ITE

Job description

Location : Orchard (Branch)

working hours : 9am to 6pm/5days

Contract : 1 year

\" Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.\"

Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

• Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.

• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

Qualifications

• Diploma , ITE

• Previous experience in a customer service role.

• Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

In

tersedapplicants, kindly furnish us with your full and detailed resume in MS Words format.

EA License No: 10C3364

EA Personnel: (Linda) Lau Ng Eng

EA Personnel Reg No: R1111325