Digital Ambassador (Community Outreach)

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 26,000 - 35,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking a Digital Ambassador to guide elderly residents in downloading and using a new app designed to empower their contributions to the community. The role involves hands-on support at events, recruitment and registration, and helping seniors navigate the app.

You will work across community roadshows and on-site sessions, handling tech questions, coordinating volunteers, and ensuring accurate activity records in the backend portal.

Qualifications

• Minimum GCE A Level with 1 year of customer service experience.
• Experience in Digital Ambassador role is a plus.
• Comfortable addressing large groups and weekend shifts.
• Tech-savvy with excellent communication skills.

Responsibilities

• Engage seniors through events and roadshows to promote the app.
• Assist with recruitment, onboarding and registration of seniors.
• Guide seniors through app setup, navigation and activity registration; escalate technical issues.
• Set up outreach booths and manage queues, coordinating with staff and volunteers.
• Record senior activities in backend portal and submit reports.

Skills

Customer service

Event coordination

Education

GCE A Level

Job description

We are looking for a Digital Ambassador to guide elderly residents in downloading and using a new app designed to empower their contributions toward the community.

• Basic $2,760 per month
• Asap - Feb/Mar 2027, subject to renewal
• 4 weekdays + 1 weekend per week, AM/PM shift as assigned

Responsibilities

• Engage seniors through community events and roadshows to promote the new application and senior engagement activities.
• Support senior recruitment, onboarding and registration, including activity briefings and one-to-one assistance where required.
• Guide seniors through app setup, navigation and activity registration, troubleshooting basic issues and elevate technical concerns when necessary.
• Set up and manage outreach booths and queues while coordinating on-site arrangements and briefings with staff, leaders and volunteers.
• Manage senior activities and participation records in the backend portal, ensuring timely and accurate updates, submitting reports.

Requirements

• Possesses minimum GCE 'A' Level with 1 year of experience in Customer Service. Digital Ambassador experience will be a plus.
• Comfortable with fronting large groups of residents at a time (i.e., up to 100+ participants in a session), and comfortable with working shifts and on weekends.
• Tech-savvy individual with excellent communication skills.