Desktop Support Team Lead

CTC GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company based in Singapore is seeking a skilled Desktop Support Engineer (Team Lead) to oversee the EUC team. The role involves providing technical assistance for desktop systems, managing deployment schedules, and mentoring junior members. Candidates should possess a relevant diploma in IT and possess strong problem-solving skills with an emphasis on client interaction. This role offers an opportunity to excel in a customer-focused environment.

Qualifications

• Professional Certificate or Diploma or Advanced/Higher/Graduate Diploma in IT-related courses.
• Strong problem-solving skills.
• Excellent client-facing and communication skills.

Responsibilities

• Responsible for the planning of the teams' deployment schedules.
• Provide technical guidance and mentor junior team members.
• Provide IT technical onsite support for end-user service problems.

Skills

Technical guidance

Problem-solving

Client-facing skills

Team collaboration

Education

Professional Certificate or Diploma in IT-related courses

Job description

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for the deployment planning and the coaching and mentoring of the junior team members.

Responsibilities

• Responsible for the planning of the teams' deployment schedules.
• Provide technical guidance and mentor junior team members
• Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
• In charge of supporting desktops, notebooks, printers, scanners, and hardware components.
• Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs, such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Provides support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Take on and resolve complex calls or tasks
• Prepare daily status reports to both internal and external stakeholders
• Provide excellent support and timely service.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
• Good attitude with a willingness to learn and work in a team
• Experienced in leading EUC Projects will be an added advantage
• Strong problem-solving skills
• Excellent client-facing skills with professional presence and excellent communication skills