IT Support Engineer: End-User & AD Specialist

ITCAN PTE. LIMITED

Singapore

On-site

SGD 40,000 - 67,000

Full time

3 days ago

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Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Helpdesk Technician to provide end-user support for software, hardware and network issues across onsite and remote channels, while logging and tracking incidents in an ITSM system to meet defined SLAs.

You will install, configure and troubleshoot Windows 10/11, MS Office 365, Outlook and other business applications; manage desktops, laptops, printers and peripherals; and administer Active Directory including user creation, password resets and

Qualifications

Diploma or degree in IT, computer science, or related field.
Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN).
Experience with imaging tools, Outlook configuration, and remote support tools.

Responsibilities

Provide end-user support for software, hardware and network issues via onsite, remote, phone, and ticketing system.
Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
User creation, password resets, group policies, and access management in Active Directory
Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs