DESKTOP SUPPORT (IMMEDIATE )

QUESS SINGAPORE; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD seeks a Desktop Engineer to provide hands‑on support for desktops, laptops, printers, and other IT hardware in a professional environment.

You will handle end‑user issues onsite or remotely, install equipment, troubleshoot OSs and apps, and maintain asset records while ensuring timely ticket resolution and SLA adherence.

The role requires strong communication, independence, and the ability to coordinate with vendors for replacements and warranty claims.

Qualifications

• 1–3 years of desktop support experience in a professional environment.
• Strong knowledge of Windows OS (Windows 10/11) and MS Office.
• Basic networking knowledge and remote end-user support experience.

Responsibilities

• Provide end-user technical support onsite or remotely.
• Install and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot OS issues and office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and support SLAs with vendors.
• Coordinate with vendors for hardware replacements and warranty claims.
• Educate users on best practices and preventive maintenance.

Skills

Windows OS knowledge

MS Office suite

Networking basics

End-user support

Communication

Time management

Education

CompTIA A+ certificate

Microsoft MCP

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote desktop tools

Job description

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software.The ideal candidate will have hands‑on experience supporting end users in a professional environment.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi‑Fi, IP addressing).
• Experience in end‑user support, including remote assistance tools.
• Good communication and problem‑solving skills.
• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.*

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D