Desktop Support Engineer – Windows & Intune Expert
The Supreme HR Advisory Pte. Ltd.
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Job summary
The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to maintain and troubleshoot desktop devices at client sites in Singapore. The role involves imaging, software deployment, and hands-on support.
You will handle IMAC, deskside, VIP support, and work with SCCM, Intune, AD, and security tooling. 2–4 years of experience in engineering firms or large companies is preferred; 5-day work week.
Qualifications
- 2-4 years of desktop support experience.
- Proficient with Windows 10/11 OS.
- Imaging Windows 11 using PXE boot.
- Experience with SCCM and Software Center.
- Hands-on hardware break-fix and battery replacement.
- Experience with Intune, AD and BitLocker.
- Outlook administration experience.
- Humanscale troubleshooting experience.
- ServiceNow for IT service management.
Responsibilities
- Manage desktop device incidents through to resolution.
- Manage IMAC and deskside support services.
- Manage hard- and soft-break fix services for laptops and desktops.
- Provide Conference room, Remote Desktop and Event support.
- Maintain desktop configuration, patch updates and hardware replacements.
- Analyze service desk calls to identify training needs and automation.
- Ensure desktops have the correct desktop image installed.
- Monitor security profiles and antivirus; act on non-compliance.
- Provide VIP deskside support per contract at the site.
Skills
Tools
Job description
The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to maintain and troubleshoot desktop devices at client sites in Singapore. The role involves imaging, software deployment, and hands-on support.
You will handle IMAC, deskside, VIP support, and work with SCCM, Intune, AD, and security tooling. 2–4 years of experience in engineering firms or large companies is preferred; 5-day work week.
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